Information We Collect

When you use our website or services, we may collect the following types of information:● Personal Information: Name, email address, phone number, billing and delivery address.● Order Information: Products purchased, payment details, delivery preferences.● Account Information: Login details if you create an account with us.● Technical Information: IP address, browser type, operating system, and website usage data (through cookies and analytics).● Communications: Any messages, emails, or feedback you send us.

How We Use Your Information

We use your information for the following purposes:● Processing and fulfilling your orders.● Managing payments and invoicing.● Delivering products to your chosen address.● Responding to your enquiries and providing customer support.● Sending service updates, special offers, or marketing communications (only if you have opted-in).● Improving website performance, security, and user experience.● Complying with legal and regulatory requirements.

Lawful Basis for Processing (GDPR)

We will only process your personal data when we have a lawful basis to do so, including:● Contractual necessity: when we need your data to provide our printing and delivery services.● Legal obligation: to meet UK tax, accounting, or legal compliance.● Legitimate interests: to improve services, prevent fraud, or enhance website security.● Consent: when you agree to receive marketing communications or non-essential cookies.

How We Share Your Information

We only share your personal data with trusted third parties where necessary to provide our services, including:● Payment providers (secure processing of transactions).● Delivery/courier partners (to deliver your orders).● IT service providers (website hosting, analytics, and CRM systems).● Legal and regulatory bodies where required by law.We do not sell, rent, or trade your information with third parties.

Data Retention

● We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy.● Typically, order and transaction data is kept for 6 years to comply with UK tax and accounting requirements.● Marketing contact data will be kept until you opt-out or withdraw consent.

Your Rights (UK GDPR)

You have the right to:● Access the personal data we hold about you.Request correction of inaccurate or incomplete data.● Request deletion of your data (“right to be forgotten”).● Object to or restrict processing of your data in certain circumstances.● Withdraw consent for marketing communications at any time.● Data portability (receive your data in a machine-readable format).
To exercise your rights, please contact us at: .ku.oc.tnirpyppiz%40ksa

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, and unauthorised access. However, no online transmission can be guaranteed 100% secure, and you use our services at your own risk.

What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us improve your browsing experience and provide essential website functionality.

Types of Cookies We Use

● Essential Cookies: Required for the website to function properly (e.g., shopping cart, checkout).● Performance & Analytics Cookies: Collect anonymous data on how visitors use our site (e.g., Google Analytics).● Functional Cookies: Remember your preferences and enhance user experience (e.g., saved login details).● Marketing Cookies: Track browsing habits to deliver relevant ads and offers (used only with your consent).

Managing Cookies

You can control cookies through your browser settings and choose to block or delete them. Please note, disabling essential cookies may affect website functionality (e.g., checkout process).

For more guidance, visit: www.aboutcookies.org

Third-Party Cookies

Our website may include cookies from third-party services (e.g., Google, payment gateways). These providers have their own privacy and cookie policies.

Changes to This Policy

We may update this Privacy & Cookies Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

Damaged or Missing Orders

If you have any questions about this Privacy & Cookies Policy or how your data is handled, please contact us:
Email: ku.oc.liamsjk%40ksa
Phone: 01223 967 380
Address: 23 Sparrowhawk Way, Hartford, Huntingdon, PE29 1XE